You all know how much I love Amazon, but here is one reason why Amazon really rocks.
I bought a hard drive recently that came with a $20 mail-in rebate. I sent it in and was denied because the dates were invalid. Huh, what? I pulled out all my info and yep, I bought the hard drive ONE DAY before the rebate started. >:XX But Amazon had the rebate on the item page when I bought it, so I really never thought about reading the rebate terms that closely.
So I emailed Amazon, explained what happened, and said I was upset that they promoted the rebate before it was valid, and asked what they could do. Within hours they apologized and credited my account.
YAY AMAZON!