To be honest, we liked them at first—we used them to replace a dead refrigerator after we bought the house and the entire process went easily and smoothly.
So we renewed.
We recently had two of our beer/wine refrigerators in the bar die. We called and told them (and were very specific about them being bar fridges), and they assigned us a repair person. Plus called again to say we needed TWO repair calls so it would be $200. Fine.
And guess what? After the repairman left, like he was barely out of the driveway, we got notice that our claim was denied because beer fridges weren’t covered.
What?!
We called and talked to them and they told us “Sorry, you should have read your policy.”
Well, we assumed they would tell us when we called if it wasn’t covered. But they didn’t. And then to call and get another $100 out of us like an hour before—when they knew they weren’t covered? AYFKM?
Yes I guess we should have read our policy, and we should have known that warranty companies are shady as hell, but since we had a previous good experience with them, we thought they’d be more helpful and honest.
We then escalated the issue to a claim agent…and she said the sane thing: You should have read your policy. Case closed.
What a joke.
We are crossing our fingers and disputing it with the credit card company…
Home Warranty of America
90 Washington Valley Road
Bedminister, NJ 07091
https://www.hwahomewarranty.com/