The first one they tried to deliver had a cracked foot and a really ripped corner. The foot actually totally split and fell off in our house. We didn’t accept it.
The second one had a ripped corner. The third one had leather squares that were totally different colors (I sadly didn’t get a photo of that).
Today was their fourth attempt and it had a little bit of discoloration again but not as bad as the last try—but the interior (when you lift the lid) was all scratched up. So we had to send it back again.
This one was actually the least ruined of them all so far and we told the customer service person that we would accept it at a discount and she offered us $50. On a $1500 ottoman. Ummm no. But sure, let’s keep messing around.
So now we get to wait two weeks for the next attempt because they are getting some new ones direct from the manufacturer in the hopes of getting an acceptable one. With all the prior attempts it was generally 3-4 days.
Our fingers are crossed but we really don’t think it’s gonna happen until number eight or nine.