The story of my life.
I’ve been casually looking at birch prints, saying if I ever found one I loved (and it was in budget) I’d get it. So when I saw this artist on Facebook and fell in love with the style, I searched and he had birch options! So I found one I absolutely loved and after much thought, went ahead and got it.
Aaaaaand…it looks totally different and I don’t like it. I mean it’s similar and obviously the “same” but it doesn’t have the same feel at all.
The birch trees don’t look enough like real birch trees. (The ones along the right side don’t look like birch trees at all.) The limbs on the left set of trees look like half circles instead of branches. The path is too defined. There’s too much orange and red. The style is similar but not what I wanted.
Now, caveat, these are copies of originals. As in painters copy the style of the original. But I thought it would be a much better copy.
They do have a return policy so I started that process. Their customer service is pretty good and they gave me some options:
Thank you very much for your purchase. I’m sorry that you do not like the painting. We want you to be satisfied with our services. We have the following options for you
1 – you can return with prepaid return label . After the return, we issue a full refund. Please request the return label if you wish one
2 – we can provide a replacement of the same piece/s in form of prints on canvas. This way the image of the master original will be reproduced by a machine in its original size. This option does not require return
3- Free exchange for a different painting altogether or exchange for the same painting that you will like better
For all options we will be sending images for approval prior to shipping . Only after you approve the new piece, we will proceed with the shipping.
I was debating 2 or 3 and ended up going with 3 to try again…and that piece was just as bad. I don’t think they looked at my feedback at all—they just grabbed another off the shelf and sent the pic. Nope. I’ve asked for a return label.
Just out of curiosity, I asked what Facebook thought and everyone agreed it was pretty much a shitshow. So I’m disappointed.