and amazingly it’s not even due to the children. It’s Comcast/Xfinity.
When we called to get service at the new house two weeks ago, long story short we switched mobile service to them because we could get 50% off. Switching SIM cards would be a super easy process—basically just switching one for another. Easy peasy.
HA. HAHA. HAHAHAHAHA.
By the time we got the SIMs our house was packed up so we didn’t have access to our laptops and the process really couldn’t be completed easily on the phone. When we finally did manage to complete it there was an error and when we called the given number the wait time was over an hour. We tried this twice.
Last night, we unpacked the laptops and tried one more time, still had problems, so I tried to get on chat while Tom called. After 45 minutes on hold (and still getting an automated message that we had over an hour wait), Comcast just hung up on him. I managed to get a chat rep and and she initiated both activations. Tom’s phone worked immediately; mine did not. We were told to give it to morning.
Nope. This time I got the most idiot chat person ever–it took five minutes of waiting plus me asking “Hello? Are you there?” for him to say he was waiting for me and he needed me to verify my account (but he hadn’t asked for that). Then he couldn’t tell that a mistyped “ues” means yes and kept leaving me on hold without answering my questions and then eventually said if my phone still isn’t activated by tonight call back and escalate.
We haven’t had any issues with Xfinity internet but so far mobile service leaves something to be desired.