OH FFS. So if you’ve been following along…we dropped off my new car to be fixed because they screwed something up between our test drive and when we drove off the lot a few hours later. It had 40ish miles on it when I dropped it off. Tom just picked it up (because I refused to go) and it now has 110 miles on it. 😳😳😳
When Tom questioned it, they were all 🤷🏻♂️🤷🏻♂️🤷🏻♂️ well we had to fix it. Yes, obviously, but will they at least fill the gas tank? Nope. (Oh, and did I mention the loaner they gave me was on E when I got it.)
And they had to replace not only the tire but the rim as well. Seriously?! The invoice lists “parking lot damage” and they replaced the “WHEEL ASSY-ALUMINUM” and “STEM-TPMS.”
I posted on Facebook and a few people said to return it. Well I know that sounds easy but it’s definitely not—it’s not a lemon and they are taking care of the issue—they just aren’t handling it like we hoped they would. A simple We screwed up installing X. We are so sorry and we’re fixing it would have gone a looong way. But to claim a flat spot on a nitrogen tire on a brand new car that was only on the lot a week (at most)? And drove fine 3 hours earlier? 🤔 That’s really fishy.
Also, when questioned about the mileage, the service guy said “It said 105 when I saw it this morning.” And the mileage in/out on the invoice says 105/105 which is obviously from today when they input the info when they finally fixed it—not from the time I brought it in two days ago. How does the service guy not know they put 70 miles on it while they diagnosed it?
Again… Really? That’s the story you’re sticking with?!
And also!!! While Tom was dealing with this, I was trying to get our account set up online. While we were doing the sale, our sales guy asked what I wanted our PIN to be—I assumed it was for our account or something in the Hyundai app (no, he never told us or showed us anything and to be honest I forgot). So I try to login and… nope, no place for a PIN. And I never set up the account so I don’t know what the password is. Did he do it? Did he create some generic password like Hudson? No idea. So I had to reset the password. Annoying but fine, whatever. But then I tried to use the app and it needed a PIN…and my PIN (the one I gave him) didn’t work. And I couldn’t change it because I didn’t have the answer to my secret question…because I never created one. And I couldn’t add or change it because I didn’t know it. See the catch-22 here? So I had to call Hyundai and the rep couldn’t even get it working and it took three tries to reset everything. So what on Earth did the sales guy even do? I’m guessing nothing? But who knows because he never told us.
And did I mention that they also forgot to give us our second key when we left?! When we discovered it we called and our sales guy was adamant that he gave it to us. Turns out it was still in his pocket. We also realized when we got home that we didn’t have the any of the paperwork and so we asked about that and they swore they gave it to us. We absolutely positively did not have it so they made copies of everything for us and then later we discovered it in the glove box where they obviously put it and didn’t tell us.
I am just so damn frustrated with everything. So you know the surveys we get after a sale that they want 10s on? Not happening. Too many stupid little things and too many big things. They are going to get an earful.