Wednesday, May 21—I needed a new chair mat, and had a $25 off $75 coupon, so I picked a decent chair mat (that was on sale), plus two small things to push me over the $75. I ordered before 4pm so I should have had the items the next day.
Thursday, May 22—I got an email saying that “some or all of my items” were being delayed and delivery was rescheduled for 5/23.
Friday, May 23—I received the two small items but not the chair mat (which is what I really wanted). I figured maybe that was still delayed, so wanted to give them until Tuesday to see if it arrived (Monday was a holiday so no shipping).
Tuesday, May 27—No chair mat at work or at home. So I called Staples and explained that I still hadn’t received the mat. They apologized and said they would ship another one and it should be here Thursday or Friday.
Thursday, May 29—Well, something did arrive Thursday—but not the chair mat! I got a duplicate order of the piddly things! I called again, explaining, and they apologized and said “Yep, that was our error, I see the note here. We will send out the chair mat now and you should have it Monday.” And they were also sending someone to pick up the duplicate order. I wondered why it was going to take four days (not including weekends) but at that point, I just wanted my chair mat.
Friday, May 30—I swear they said that person who was picking up the duplicate order would also be delivering my chair mat, but they didn’t. >:XX They said UPS might be delivering it…so UPS came and went and still no chair mat. And no chair mat at home, either (I had changed delivery address, but thought they might have messed that up as well).
Monday, June 2—No chair mat today, and UPS delivered next door (at work) so I was not holding out hope. I figured if it didn’t show up at home, I would call and request a discount or something because this has been ridiculous.
Tuesday, June 3—Staples redeemed themselves somewhat. I still hadn’t received the chair mat, so I called to ask where it was and the rep said hmmm, it looks like you were credited for it on such and such date. Wait. What? Credited? Yes, apparently they didn’t resend it like they said they were going to, but rather just cancelled the order and credited my card. >:XX So after some discussion, the rep agreed to give me the $25 coupon on just the chair mat—so technically I got a percentage off on the few piddly things I had to order to meet the original coupon deal, and am now getting $25 off on the chairmat itself.
Thursday, June 4—It finally came! And OMG, it was in like a 6′ x 1′ box! I had to put my seat down to fit it in the car! And since it sat in my car all day in the hot temps (100+), when I got it home and brought it inside, it pretty much just unrolled and laid flat. YAY! Oh, and the box was overkill—it looks like they had to make the box from other boxes so it was just waaaay too big. Anyway, we will put it under my desk tomorrow! I am sooo excited!