We recently bought five gallons of paint because they were offering a $5/gallon rebate—so Tom went and SPECIFICALLY asked for the “paint with the rebate.”
Fast forward 20 minutes when Tom came back to pick up the paint…and the Paint Guy had mixed a FIVE GALLON BUCKET instead of the five individual gallons we had expected. Tom asked about the rebate, and Paint Guy said it would still work for the rebate.
I looked up the terms and was pretty sure it wouldn’t (it very clearly said per ONE gallon) but we asked customer service anyway. Nope, no good.
So they ended up just crediting our account the $25.
Way to go, Lowe’s. :up: