Category Archives: Work

PLEASE PLEASE PLEASE let me NOT work in close association with another Jen. It is SUCH a pain in the ass. Especially when she gets a million calls (property management) and people can’t seem to differentiate between Jen and Jennie. They call and say “Who is this?” and I say Jen and they start yakking and I have to stop them and say “Oh, you want Jennie, our property manager. [Then I preempt them by saying] We have two Jens in our office.” I say that at least three times a day, I swear.

And if I EVER have to do receptionist work again?

PLEASE PLEASE PLEASE let me just have to transfer every incoming call without having to deal with people any more than that. I hate hate hate hate hate hate hate having to say—I swear it feels like 100 times a day—“She’s on the other line, would you like to hold or would you like her voicemail?” and then dealing with people who lead you to believe they will have a coronary if they don’t get to talk to her. Or, since we are not allowed to transfer calls internally (god forbid the phone ring in an agent’s office or they get a beep in their ear if they’re on the phone) each and every call I put on hold rings back to me every 30 seconds.

Of course there are a LOT more things I want in the next place I work, but those are my issues for today!

We just had a past client who called and wanted, get this, copies of ALL the HUDs of ALL the sales we’ve done with him over the past FIVE years. 😯

The irony? He is actually a BROKER in another city, so he surely knows the importance of keeping docs like this…and surely knows how irritating it would be to have someone request all this at the drop of a hat. 😡

In addition to that, we have some of his properties in property management, and he wants ALL his bills and 1099s for ALL his properties.

And not only did he request all this over the phone, basically saying “Clear your schedule, I will be there in 20 minutes”—he completely ignored our requests to email the necessary information so we could have the time to look this stuff up, make copies, and then call him when it was ready…because, honestly, we are not going to drop what we’re doing to take care of this ass. (Yes, he is and has always been an ass. This is nothing new.)

And why is he talking to us anyway? He should be asking the Broker (our boss), who will then pass the job to us if/when she deems it necessary. Of course she wasn’t in the office when he called, so I called her to let her know what was going on, and she told us to tell him that all his closings were at the old office so we would have no records anyway, and to tell him to call the lawyer’s offices to get the HUDs. YAY!

So he came in, all puffed up and projecting self-importance like he always does, and I got to tell him “Sorry, bad news” and went on to explain what the boss had told me to tell him. Of course, he says “So you can call the lawyers for me to get the HUDs?” and I said “No, you can call them.”

I did try looking up his past transactions while he was standing there behind me (a major pet peeve, since it means he walked AROUND the front desk), but could not come up with an easy way to see the dates the properties closed to see if they closed at our new office (I never deal with mass data like that, especially on spur of the moment, so I told him the boss usually deals with this type stuff so I was winging it).

And looky here, all of a sudden, you know what? He is “willing to email a list, after I have more time to get the details together.” Good. And good riddance.

Unfortunately…after he left (and quit breathing down my neck), I was able to figure out the closing dates—and most of them did actually close in our new office, which means we do have access to the files. And to be honest? I will have no problem taking the time (on my own schedule) to scan them all to his email.

But it’s just the fact that he couldn’t call and say “Hey, I know you’re probably busy, and I can’t get in touch with your boss, but I just realized I need these files and can’t find them. Do you think over the next week or so, you could find what I need and send them to me?” Instead, he had to basically say “Drop what you’re doing, I will be there in 20 minutes to get what I need.”

Ugh.

I am thinking most real estate agents are total slackasses.

Someone just called to see if we could fax our rental application. As is our usual practice, I asked if she had online access and she said yes, so I said “It’s available on our website under Property Management.”

Then she said “Well, my client only has a fax machine.”

And I honestly wanted to say “So you want me to do your job for you?” Ugh.

While I was momentarily pausing to roll my eyes at her slackassedness, she said “Well I guess I can print it and fax it.”

GEE, YOU THINK? 🙄 YOU THINK YOU CAN PRINT SOMETHING FOR YOUR OWN CLIENT AND FAX IT TO HER YOURSELF? 🙄 🙄

Of course I would have faxed it if she really needed me to, but it just makes me stop and wonder if they are just that lazy or if they just don’t think things through??