April 9—5:26pm
So we get home and I pretty much went straight to the computer to check out our photos and videos. If you recall, our iFly tickets each came with a free video and then Tom and I added on the High Flyer experience which came with a photo. So I login to get our videos and pictures…and guess what? There are exactly ZERO of either for me. Everyone else has a video (or two). Everyone else has a bunch of pics (Katie and Owen each had like 15). I HAD ZERO OF EITHER. The way their site is set you click on your location > date > flight time > name to see your associated media. Except Katie’s name wasn’t listed and my name showed all of Katie’s photos and videos! I flew right before her so had no idea how they could possibly have skipped me…twice? Including a high fly experience AND a double-length flight?!
I called them immediately and told them what was going on and they said they’d have to look into it and call me back. It didn’t sound terribly promising. They did call back within about 15 minutes to ask what color shoes I was wearing—I’m assuming so they could scrutinize the video feed and try and find my media. So I was a bit upset…but in a holding pattern hoping they would come through.
And what really gets me is that I didn’t take (or have Tom take) one single picture or video with my phone!! Why not you ask? Because I was thinking I didn’t want to keep it in my pocket while I was flying…but DUH I could have easily handed it off to Tom because we obviously weren’t flying at the same time. I was so pissed at myself about that for quite some time.
April 9—8:32pm
When we hadn’t heard anything back from them, Tom called to see what was going on. They assured him they were taking care of it.
April 9—11:24pm
I checked my email before bed and discovered they had sent the download links for two videos (so I actually got a free video!) but…they didn’t send any pics (!!) so I had to email them back about that. And after watching the videos…it’s two snippets from one flight and not a video from both flights! (Believe me, I’m very happy to have gotten the videos at all, but I am still very much hoping there’s a picture or two since they are much clearer than the video.)