I can’t imagine any normal person looking at that after doing it and saying “Yeah, looks great!”

I had heard good things from friends about a local jeweler so checked them out to resize my wedding ring after losing 135#.

It is a tension mount ring which meant it wasn’t a typical (simple) resize job, but after talking with the owner twice I was confident in his proposed solution of (basically) adding gold layers to the inside of the band to make it smaller while leaving the ring looking exactly as it started. This was critical as I didn’t want gold balls or bars soldered on. He told me he specializes in this type of fix and he’s the only one that does it in his shop. Great.

Strike one? They told me it would be done in 10 days, so when I hadn’t heard from them in 14, I called and they told me it was due “that day.” So apparently when they told me 10 days, they actually meant 10 BUSINESS days which is unprofessional at best. You should tell me the total number of days; the number of days you’re closed isn’t my concern and I shouldn’t have to do math.

Strike two? I called on Day 21 (yes, calendar day 21) to check on it and was told oh, it was done Saturday but at the end of the day [and they’re closed Sunday and Monday] so no one called yet. So, it was past due and no one bothered to call? Unprofessional.

Strike three? When I went in to pick it up, it was NOT what I was promised AT ALL—plus it was still too big!! They just stuck a tiny bar of gold on the wide band and it looked ridiculous!

And this is considered professional work from an award-winning designer?! And in talking with the jeweler on-duty, I found out that apparently the owner didn’t even work on it (so much for him being the only one to do that type of work in his shop)…?! The on-duty guy actually seemed offended when I suggested that the owner said he was the only one able to do the work.

So, needless to say they’re redoing it…but I’m not holding my breath. I’m envisioning very bad things and am trying to stay calm.

Edited Wednesday to add:

And then the more I thought about it that day and overnight, the more upset I got—I did NOT want anyone working on my ring until we were all on the same page. So I called and thankfully the lady that answered was the one who was there when I originally talked to the owner and turned over the ring so she at least knew who I was. She said the owner was out of town the rest of this week but she will email him and see what she can get figured out. I had her pull the ring so nothing will be done until I talk to him. I’m feeling SLIGHTLY better now, but my fingers are still crossed.