So I get all of my credit card statements via email, and when I do, I pay them. Simple, right? Happens every month like clockwork and I always pay every bill on time.
Well, apparently, if American Express mails you a hard copy—like they do for the month you get your Costco rebate check—they SKIP sending you the email. Why on earth they can’t continue to send an email that month is beyond me.
You can see where this is going, can’t you? >:-(
Yeah, I got charged a $15 late fee and I’m sure there will be interest. Ugh. And yeah, I’m so used to receiving emailed statements that it DID NOT EVEN OCCUR TO ME that the mailed statement was a real statement. A sign of the digital times, I guess?
That said, I paid the full balance (plus some extra) immediately, then emailed them and complained about their process. To their credit, they did waive the fee, but I still think it’s asinine they can’t send an email when they also send a hard copy. I mean, how hard can it be? Why WOULDN’T you send one?