We got a notice that they tried to pay our insurance and it failed because we changed insurance companies and didn’t tell them, so now we need to pay the annual fee ourselves, plus send them all the documentation. Um, no. Nothing has changed.
The cover sheet had all our correct info, but the enclosure didn’t—it listed a different loan number, different address, and different insurance company! In fact, the only things the same were the house number [on a different street in the same town but a different zip code] and the last name.
WHAT THE HELL? How does that even happen? :??:
We called them and the lady just basically said “Sorry, it was a mistake. Your account looks okay.”
But I just cannot believe a company can be this screwed up.