Kmart. Need I say more?
Yes, I know I am spoiled with Amazon Prime and their two-day shipping, but seriously. We are going on THREE weeks since I ordered, and I still don’t have my items. When I ordered, I expected to have the items within a week (that’s what their estimator told me). It took FIVE days just to get a shipping notice. And then I waited. And waited. And checked tracking. And checked tracking. As of today, the package is still in INDIANA. We’re leaving for a week, so will be a PITA to receive now (haven’t been able to ask a neighbor to check mail yet).
So I call to see if I can get a discount on my order or s/h charges reversed. The lady first asks me what store I ordered from. Huh? I ordered online. “Yeah, but what store?” WHAT? ONLINE I say again. Then she argues with me that my order number is incorrect. Apparently, the order number in my email was NOT the actual order number. |-| Due to them being Sears/Kmart things are screwy, I guess. The email said “Thank you for ordering from Sears” and then later it said “Item provided by Kmart.” WTF?
So the CSR finally finds my order by phone number and I tell her my story and looks it up and says “It will be there tomorrow” with a finality that she’s done her part. Okay, that’s NOT what I asked for at all. I can follow tracking as good as you can. So I tell her that it’s ridiculous that I’ve had to wait this long, yada yada yada (staying nice) and she tells me she’s sorry, but it will be there tomorrow. I ask to talk to a manager.
I wait on hold for FIFTEEN minutes and go through the entire thing again with him. HE tells me it will be there tomorrow. You’re kidding me with this, right? He goes on to tell me that it was out of stock at the warehouse so they had to outsource it to [somewhere, another store maybe?] so that’s why it was taking longer. Okay, I said, so why wasn’t I made aware of that? Well, he says, they’re working on a new system to better streamline this sort of thing. OH, WHATEVER. So it comes down to what I am asking, and he doesn’t even say “We’ll refund your shipping” or anything. I HAD TO ASK FOR IT. Then you can hear in his voice like he’s really not happy about it…but he will refund the shipping.
Lord have mercy.
I will never shop at Kmart online again. I only did it because I didn’t want to go to two stores to get what I needed (I called, and each store had one and I needed two) so I thought it would be worth the $7. Ha. HA HA.