I am signed up for paperless statements via email notification and it stays in my Inbox until I pay it. Well, I got the March statement and it says it’s 30 days past due. Huh? What? I check my email—even my deleted folder—and there’s NO email from them. I have the End of Year statement email and the January email, but no February email. So there’s a whopping $39 late fee plus interest, and you know it jacks up everything for months afterwards.
So I sent them a stern email explaining what happened, and mentioned this isn’t the first time I have missed an email—and what is the point of offering paperless statements if I don’t get the notice?—and asked to be refunded the late fee. I also told them I paid the bill in full that day and I would set my own reminder to pay the bill so this didn’t happen again.
Imagine my surprise when their reply email mentioned not only removing the late fee, but any and all interest associated with the resulting fee, AND removing ANY notation of anything being paid late so it would be as if it never happened.
So it sucks that the original mistake was made, but kudos to them for fixing it.