So I get up this morning and go to check my email and see that there is no connection. That happens, so I rebooted…and nothing. Rebooted the modem…and nothing.
I turned on the TV and there was no cable—which meant a serious problem. I called Tom to see what he did the last time this happened (somewhat recently) and he said he had to call them. He said he would call again since he had their number already.
So he calls me back while on hold with Comcast to fill me in…and you will NOT believe what it was. Someone requested that our service be disconnected!! And he was on hold while they tried to figure out the details. He called me afterwards to tell me—are you ready? That he had to go to the main office to PROVE WHO HE WAS in order to have the service turned back on!!
So apparently someone can just call up and have service disconnected WITHOUT PROOF OF WHO THEY ARE, but now we have to prove who we were? :crazy:
So Tom had to come home to get his social security card. I had to dig through boxes in the basement to find the combination to the safe in order to get the card (which, as an aside, wasn’t there, so I pulled his passport instead). I also gave him our recent bill with our address on it.
Now, are you ready for the pièce de résistance?
Apparently someone faxed in a death certificate for Tom and requested the cable be turned off! ❗ ❗ ❗
True story.
Of course it must be a case of mistaken identity, but how freaking bizarre is that?! Tom said that they told him the name of the person who faxed it in, and it was something like Paul Thomas or Hudson Paul—some combination of his name, so that it was obviously just a transposing of names. But to not confirm the address? Or maybe they did? Who knows.
So Tom apparently read them the riot act and they are “working on” getting us a copy of the document, they gave us a free month, and said they would have our service turned back on today.
It took them a few hours, but they did come out and get us going again. And now we have to watch to see we get credit for this (or next) month.
What an ordeal.