Would you have said anything?

So Maggie had a vet appointment last night. They usually get us in early, so we always show up early (like anywhere from 5-15 minutes early). So our appointment was at 5:30 and we were there at 5:15. We walked in and the girl said “Abby?” We said no, Maggie. So, apparently they were expecting Abby.

So while we were waiting, I actually heard the receptionist call [Abby’s house] and leave a message about a missed appointment (although I didn’t hear the whole thing, that was the gist). So now it’s about 5:35, and while we have been waiting 20 minutes (which is unusual), technically it’s only been five minutes since our scheduled appointment.

And then in walks Abby (with her owners, of course!). And what does the office do? Take her first! We were PISSED. I am sorry, if you miss your scheduled appointment time, you miss it. If no one is there in your place, fine, you can be seen—otherwise, I believe you have lost your spot and you now have to wait.

While we were waiting, Maggie was enjoying the fish tank:

They put us in a room shortly afterwards, and then we got to sit in the room for another 35 minutes. Hubby was tempted to go out and complain, but he never did. I was also half-tempted to make a comment like “Do late/missed appointments always get seen before people who are on time?” but although I like to talk big, I am a puss when it comes to things like that.

Maybe they were running behind from an earlier emergency, and then the late appointment just added to it? We could have asked, but didn’t. In the grand scheme it’s not a big deal, since (like I said) we usually get in early (sometimes I’m in and out even before my appointment time) so I figured it all evened out.

Now, if it happens again, or repeatedly, I would definitely say something. But what about in this instance? Would you have said anything?