So, I wanted to check my mortgage account information. I do have online bill pay set up, but full account information is NOT available through that account. I swear I had an account set up, but I can’t find logon info anywhere, and none of the “I forgot my username/password” links work because they can’t find my account. Of course, what makes matters worse is that I don’t know if the account is under Tom’s social or mine (or both) so I try a variety. I keep getting errors and then finally I get “We are unable to process your request without further information. Please call us at…”
So I call. After waiting on hold for at least 10 minutes, I give the guy my name and social and nope, he can’t find me. So I say it might be under hubby’s social and he immediately got snippy and said “Sorry, we can’t do that.” I totally understand the privacy issue, but told him my husband was deployed, I have a POA, and what do I need to do to gain access? He again says he can’t do anything, hubby has to do it, and suggested I have my husband call and put me on the account. I said that really was not a feasible option at this point, this can’t be the first time this has happened, what do I need to do to get online access? He tells me I could probably go to a local office, show ID and POA, but there’s nothing he can do for me. Which I guess I understand his hands are tied, but he was just waaaay too rude and snippy about it. I said “Are you sure there’s nothing you can do?” He then said “Well, I guess I could call the mortgage people and make sure.” Oh, you think? š
So he puts me on hold for like three minutes, comes back and says “Here’s the number, I will transfer you.” I still have to go through all the voice prompts and entering of account numbers, and I was thinking “I thought you were going to transfer me to someone?” The gist of it? The mortgage department is closed on Sunday. Like the rep didn’t know that and couldn’t have told me that? GRRRRRRRRRRRR. >:(
I guess I will call our local Wells Fargo lady (she’s always in our office, know her pretty well) and see if she can help me. I have never had good experiences with any of the 800# reps—every time I have to call them I get ticked off.